Rental Ts&Cs

Updated 07 April 2021

1. Introduction

1.1 By accessing and using any of the services offered by Euphoric Leisure or their nominated partners and management agents or through our offices (“booking services”), you agree to be bound by the terms and conditions set out herein. Euphoric Leisure may at any time modify these terms and condition and you are requested to review them periodically.

1.2 Euphoric Leisure reserves the right to refuse instructions relating to your booking. If you cannot transact on your own behalf, you may appoint an agent by submitting a Euphoric Leisure approved power of attorney and supporting identity documents to Euphoric Leisure for consideration. Euphoric Leisure reserves the right to accept or reject such mandate.

1.3 These terms and conditions constitute the entire agreement between yourself and Euphoric Leisure relating to the booking services. No failure or delay on the part of Euphoric Leisure in exercising any right or remedy hereunder or enforcing these terms and conditions shall operate as a waiver thereof.

1.4 Every effort is made to ensure the accuracy of the information provided by our office and contained online. Euphoric Leisure accepts no responsibility for any errors or omission and reserves the right to amend, vary, supplement, or cancel any of the documentation and information contained on our website.

1.5 Euphoric Leisure shall not be held liable or responsible in any way in the event of an accident, death, injury, or loss suffered during the occupation of the premises howsoever caused.

2. General

2.1 You acknowledge that each property may be owned by a separate and distinct legal entity from Euphoric Leisure. Any additional fees prescribed by the property owner will be for your account. Euphoric Leisure accepts no liability for any costs and expenses incurred during your stay.

2.2 Euphoric Leisure accepts no liability whatsoever for any injury, death, loss, damage, accident, delay, or inconvenience suffered by you, your family and guests and any invitees at any property, arising from any cause whatsoever.

2.3 Maximum resort or property occupancy limits must be adhered to at all times. (If unauthorised maximum guest numbers are exceeded; Euphoric Leisure will be entitled to fine the guest and / or ask the guests to leave without a refund. By using the booking services, you irrevocably agree to leave the property (together with your family and/or guests,) on receipt of a request to do so).

2.4 No pets are permitted at any property.

2.5 Check in time is 15h00 and the property must be vacated 10h00 on the day of departure, unless otherwise sanctioned in writing by Euphoric Leisure. (An extra charge may be levied for any early arrival or late departure).

2.6 Upon arrival, guests are to inspect their property and the contents thereof against the inventory and report any damages, breakages, deficiencies, or faults to Euphoric Leisure immediately; failing which, it will be assumed that the damage was caused by yourself and a charge will be payable. Euphoric will typically deduct the amount due using the details supplied to them on the credit card authorization form, failing this Euphoric will invoice the client and the client is obliged to pay within 24 hours.

2.7 No smoking is permitted inside any of the properties. Euphoric Leisure will be entitled to fine the guest and / or ask the guests to leave without a refund should they smoke in the property.

2.8 Guests are to leave the premises as they found them, in a tidy and orderly fashion.

2.9 Euphoric Leisure reserves the right to claim from you any costs relating to premises left excessively dirty and any breakages or damages to the material structure of the premises, including but not limited to all appliances, golf cart, linen, crockery, cutlery, and furnishings.

2.10 The Rules of the Estate, together with the Rules of the Body Corporate are to be strictly observed. Euphoric Leisure pride themselves in offering 5-star luxury self-catering villas and have the interests of all stakeholders at heart. These include the client AND the property owner, the estate and the residents and fellow guests of the establishment. Euphoric therefore reserves the right, NOT TO quote or even cancel bookings in the following circumstances;

  • Where clients are planning a party.
  • Where there are guests under the age of 25 with no accompanying parent.
  • Sports tours or group bookings where noise and /or any disturbance is anticipated.
  • In the event that guests breach our terms, we reserve the right to fine them and expel them from their accommodation with no refund. In these instances we also reserve the right to blacklist the clients and ban them from utilizing our properties in the future.

2.11 Euphoric Leisure reserves the right to recover from you any costs or fines incurred due to any breach of the Body Corporate and / or estate rules (speeding fines, tailgating, making excessive noise, etc) in which the property is situated.

2.12 The guest will forfeit their full breakage deposit in the event that they breach any of the terms and conditions in this agreement, and will be liable for any additional associated costs.

2.13 Guests who do not pay via credit card must pay, in full, the quoted refundable breakage deposit for their stay, before they are welcome at the property. Failure to pay the deposit may result in cancellation of the booking without refund. The refundable breakage deposit will be repaid to the guest within 10 working days less any breakages or penalties for breaches that may occur during the guest's stay.

3. Reservation Terms and Conditions for Booking

3.1 A booking will only be secured upon payment of the full rate by way of EFT, paypal or credit card payment to Euphoric Leisure and return of an accepted quotation including these terms and our credit card authorization form.

3.2 A guest booking will only be secured upon an immediate payment of the relevant prepayment deposit made by way of EFT, paypal or credit card payment to Euphoric Leisure, with the outstanding balance to be paid no less than 45 days prior to arrival. Failure to do so may result in booking cancellation.

3.3 Amendments to confirmed bookings may be subject to an administration fee and / or change of rate. Late booking fees and rates shall be determined at the time, should the booking be accepted.

3.4 Any cancellation of bookings will be subject to the relevant booking and cancellation policy for the property disclosed at time of booking or in the email quote. 

3.5 Please sign the attached Credit Card Charge Form and return it to our head office. This will authorise Euphoric Leisure to debit your credit card for any amounts owed to Euphoric Leisure including damages or loss caused by you during your stay.

3.6 All quotations are subject to availability and price fluctuations from time of booking.

3.7 In the event that the property is not up to our standard e.g. due to maintenance or repair, Euphoric Leisure reserves the right in its sole discretion to place guests in similar accommodation.

4. Changes to Terms and Conditions

4.1 These Terms and Conditions, and/or any fees payable to Euphoric Leisure in terms hereof, may be changed from time to time at the sole discretion of Euphoric Leisure without notice to you. A current copy of the updated Terms and Conditions are available on the Euphoric Leisure website at: https://www.euphoricleisure.com/en/1344029/terms-and-conditions 

4.2 No warranties, guarantees, undertakings or representations made by Euphoric Leisure, its Directors, officers, employees, agents, or servants, not contained herein, shall be of any force or effect.