Rental Ts&Cs

Updated 23 September 2021

1. Introduction

1.1 By accessing and using any of the services offered by Euphoric Leisure or their nominated partners and management agents or through our offices (“booking services”), you agree to be bound by the terms and conditions set out herein. Euphoric Leisure may at any time modify these terms and condition and you are requested to review them periodically.

1.2 Euphoric Leisure reserves the right to refuse instructions relating to your booking. If you cannot transact on your own behalf, you may appoint an agent by submitting a Euphoric Leisure approved power of attorney and supporting identity documents to Euphoric Leisure for consideration. Euphoric Leisure reserves the right to accept or reject such mandate.

1.3 These terms and conditions constitute the entire agreement between yourself and Euphoric Leisure relating to the booking services. No failure or delay on the part of Euphoric Leisure in exercising any right or remedy hereunder or enforcing these terms and conditions shall operate as a waiver thereof.

1.4 Every effort is made to ensure the accuracy of the information provided by our office and contained online. Euphoric Leisure accepts no responsibility for any errors or omission and reserves the right to amend, vary, supplement, or cancel any of the documentation and information contained on our website.

1.5 Euphoric Leisure shall not be held liable or responsible in any way in the event of an accident, death, injury, or loss suffered during the occupation of the premises howsoever caused.

2. General

2.1 You acknowledge that each property may be owned by a separate and distinct legal entity from Euphoric Leisure. Any additional fees prescribed by the property owner will be for your account. Euphoric Leisure accepts no liability for any costs and expenses incurred during your stay.

2.2 Euphoric Leisure accepts no liability whatsoever for any injury, death, loss, damage, accident, delay, or inconvenience suffered by you, your family and guests and any invitees at any property, arising from any cause whatsoever.

2.3 Maximum resort or property occupancy limits must be adhered to at all times. (If unauthorised maximum guest numbers are exceeded; Euphoric Leisure will be entitled to fine the guest and / or ask the guests to leave without a refund. By using the booking services, you irrevocably agree to leave the property (together with your family and/or guests,) on receipt of a request to do so).

2.4 No pets are permitted at any property.

2.5 Check in time is from 15h00 and the property must be vacated by 10h00 sharp on the day of departure, unless otherwise sanctioned in writing by Euphoric Leisure. An extra charge, or an additional half-day rate may be levied for any early arrival or late departure. 

2.6 Upon arrival, guests are to inspect their property and the contents thereof and report any damages, breakages, deficiencies, or faults to Euphoric Leisure immediately; failing which, it will be assumed that the damage was caused by yourself and a charge will be payable. Euphoric will typically deduct the amount due using the details supplied to them on the credit card authorization form, failing this Euphoric will invoice the client and the client is obliged to pay within 24 hours.

2.7 No smoking is permitted inside any of the properties. Euphoric Leisure will be entitled to fine the guest and / or ask the guests to leave without a refund should they smoke in the property.

2.8 Guests are to leave the premises as they found them, in a tidy and orderly fashion. 

2.9 Property contents are not to be removed from the premises at anytime. Should items be moved off the property, regardless of intent, guests will be liable to pay the replacement costs for all misplaced or missing items.  

2.10 Euphoric Leisure reserves the right to claim from you any costs relating to premises left excessively dirty and any breakages or damages to the material structure of the premises, including but not limited to all appliances, golf cart, linen, crockery, cutlery, and furnishings.

2.11 The Rules of the Estate, together with the Rules of the Body Corporate are to be strictly observed. Euphoric Leisure pride themselves in offering upmarket self-catering villas and have the interests of all stakeholders at heart. These include the client AND the property owner, the estate and the residents and fellow guests of the establishment. Euphoric therefore reserves the right, NOT TO quote or even cancel bookings in the following circumstances;

  • Where clients are planning a party.
  • Where there are guests under the age of 25 with no accompanying parent.
  • Where noise and /or any disturbance is anticipated.
  • In the event that guests breach our terms, we reserve the right to fine them and expel them from their accommodation with no refund. In these instances we also reserve the right to blacklist the clients and ban them from utilizing our properties in the future.

2.12 Euphoric Leisure reserves the right to recover from you any costs or fines incurred due to any breach of the Body Corporate and / or estate rules (speeding fines, tailgating, making excessive noise, damages, etc) in which the property is situated.

2.13 The guest will forfeit their full breakage deposit in the event that they breach any of the terms and conditions in this agreement and communicated to them otherwise, and will be liable for any additional associated costs.

2.14 Guests who do not pay via credit card must pay, in full, the quoted refundable breakage deposit for their stay, before they are welcome at the property. Failure to pay the deposit may result in cancellation of the booking without refund. The refundable breakage deposit will be repaid to the guest within 10-14 working days less any breakages or penalties for breaches that may occur during the guest's stay.

3. Reservation Terms and Conditions for Booking

3.1 A booking will only be secured upon payment of the full rate by way of EFT, paypal or credit card payment to Euphoric Leisure and return of an accepted quotation including these terms and our credit card authorization form.

3.2 A guest booking will only be secured upon an immediate payment of the relevant prepayment deposit made by way of EFT, paypal or credit card payment to Euphoric Leisure, with the outstanding balance to be paid no less than 30 days prior to arrival. Failure to do so may result in booking cancellation without refund.

3.3 Amendments to confirmed bookings may be subject to an administration fee and / or change of rate. Late booking fees and rates shall be determined at the time, should the booking be accepted.

3.4 Any cancellation of bookings will be subject to the following cancellation policy unless otherwise informed at the time of booking or in the email quote:

  • 3.4.1 Guests can cancel free of charge until 31 days prior to their check-in date.
  • 3.4.2. Guests who cancel within 15 - 30 days of their check-in date will be charged 50% of the total booking amount. 
  • 3.4.3. The guest will be charged the total booking amount if they cancel within 14 days of arrival.  

3.5 Guests are required to sign the Credit Card Charge Form and send it to [email protected] This will authorise Euphoric Leisure to debit your credit card for any amounts owed to Euphoric Leisure including damages or loss caused by you during your stay.

3.6 All quotations are subject to availability and price fluctuations from time of booking. Quoted rates are subject to change. 

3.7 In the event that the property is not up to our standard e.g. due to maintenance or repair, Euphoric Leisure reserves the right in its sole discretion to place guests in similar accommodation. In this instance, guests may be liable to pay additional charges in order for this to be facilitated.

3.8 In the event that a property is unable to fulfil on a confirmed booking, for whatever reason that is no fault of the guest or Euphoric Leisure, Euphoric Leisure reserves the right to cancel any confirmed booking and provide guests with a full refund minus any relevant platform fees, admin fees or agent commissions. Euphoric Leisure will do its best to find similar alternative accommodation but cannot guarantee it. Guests may be provided with the option to upgrade to different accommodation for an additional fee. 

4. Changes to Terms and Conditions

4.1 These Terms and Conditions, and/or any fees payable to Euphoric Leisure in terms hereof, may be changed from time to time at the sole discretion of Euphoric Leisure without notice to you.

4.2 No warranties, guarantees, undertakings or representations made by Euphoric Leisure, its Directors, officers, employees, agents, contractors, or servants, not contained herein, shall be of any force or effect.